1) Try the simple thing of turning the computer off and than restarting it with the modem
unplugged.


2) Try plugging the modem into a different USB port.


3) What color is the status light on the side of the modem? Color codes are:


No light – There is no power to the device
Solid Green – The modem is ready to connect
Slowly blinking Green – The modem is searching for a 3G network
Intermittently blinking Green – The modem is connected to a 3G network
Solid Blue – The modem is ready to connect to a 4G network
Slowly blinking Blue – The modem is searching for a 3G network
Intermittently blinking Blue – The modem is connected to a 4G network.
Red – Service error or device error
Yellow – Re-insert the modem


4) Check for an outdated Antivirus and remove it.

On Windows 7 and Vista go to Control Panel>System Security>Action Center, Drop down the
security bar and see what antivirus program it shows. Go to Control Panel>Software>Add/Remove
programs and uninstall.


5) Uninstall VZ Access Manager and re-install

Go to Control Panel > Programs and Features. Select VZ Access Manager and press uninstall. Let it
guide you through the uninstall process. Once done uninstalling reboot the
computer. Re-insert the modem and it should prompt you to install.

6) Re-install the modem drivers.

Insert your modem and than go to Control Panel > Device Driver. Click on the arrow beside Modems and find the Novatel Wireless Modem. Right-click on it and press uninstall. Pull the modem out of your computer and restart the computer. Plug the modem back into the computer. Let it install the drivers for the device. It'll let you once it's done. Open VZAccess Manger and try connecting.

 

Troubleshooting tips:

1) The modem isn't being recognized

    Go to Control Panel > Device Driver. Click on the arrow beside Modems and look for the Novatel Wireless Modem.

      A) If it isn't there.

           The computer is not recognizing the modem. Do any of the lights come on when you insert the modem? Have you tried a different USB port?

      B) If it is there.

            The computer is recognizing the modem but VZAccess Manger isn't. Try re-installing VZAccess Manager. How about an anti-virus? Did you disable it or remove it?

 

2) VZ Access Manager recognizes the modem but will not connect.

    Make sure any outdated anti-virus is updated or TOTALLY removed. Does it show any bars of service? Try unplugging the modem from the computer, restart VZ Access manager, wait till it tells you no modem was found, and than insert the modem.

 

 

 

 

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