Troubleshooting Outlook 2010 - 2013

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Tips on how to troubleshoot Outlook 2010 and 2013.

1) The first thing to do is make sure Outlook is configured to use the correct settings.

   Open Outlook and go up to the top left-hand corner and click on File. Click on Account Settings and than choose account settings again.

 

Double-click on your email account located in the middle of the window.

 If your Account Type is IMAP (If your Account Type is POP3 server bump down a picture) make sure your Incoming mail server is imap.emypeople.net. The text in Outgoing mail (SMTP) should be set to smtp.emypeople.net. Your username is your full email address and password would be the email address's password.

If your Account Type is a POP3 server make sure your incoming mail server is pop.emypeople.net. The text in Outgoing mail (SMTP) should be set to smtp.emypeople.net. Your username is your full email address and password would be the email address's password.

Press More Settings and go to the Outgoing Server tab. Make sure the option "My outgoing server requires authentication" is check-marked. Set it to "Use same settings as my incoming mail server".

Click on the Advanced tab. If your incoming mail server was set to IMAP (Skip down a picture to see instructions for POP) make sure the number in your Incoming server(IMAP) is set to 993 with the option "Use the following type of encrypted connection" set to SSL. The number in the Outgoing server (SMTP) field should be set to 465 with the option below it "Use the following type of encrypted connection" set to SSL.

If your incoming mail server was set to POP make sure the number in your Incoming server(POP) is set to 995 with the option "Use the following type of encrypted connection" set to SSL. The number in the Outgoing server (SMTP) field should be set to 465 with the option below it "Use the following type of encrypted connection" set to SSL.

Press OK and than Finish with the satisfaction that you've entered the correct settings.

 

Common errors and their solutions:

1) Cannot find the e-mail server.

 

This error is caused when Outlook cannot connect to the mail server. Either their is no connection or something else like an anti-virus is interfering with Outlook. You'll find tips on troubleshooting your connection here.

2)  We do not relay. Server error 550 5.7.1...

 You'll find an article here on how to fix this error.