Troubleshooting email issues on Windows

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This is the landing page for clients using the Microsoft OS. Below you will find a list of common errors and their solution plus a menu bar at the top with a list of different mail clients and how to troubleshoot each specific one.

 

A. Error "Could not connect to host" or "Cannot find the e-mail server" or "Sending of message failed...".

B. How to fix the error: We do not relay. Server error 550 5.7.1...

 

A. Error "Could not connect to host" or "Cannot find the e-mail server" or "Sending of message failed...".

Below are some snapshots of the errors different mail clients (Outlook, Windows Live Mail, Thunderbird) throw.

Outlook 2013

Thunderbird

Windows Live Mail

 

This error is thrown when there is no connection or something is hindering the mail client and not allowing it to connect like an anti-virus. Head over here: Troubleshooting your connection for tips on troubleshooting your connection.

 B. How to fix the error: We do not relay. Server error 550 5.7.1...

   1. In Outlook Express

   2. In Outlook 2003

   3. In Outlook 2007

   4. In Outlook 2010 and above.

   5. In Windows Live Mail

 

 

1. In Outlook Express

  Open Outlook and go to the left hand-side and right-click on your email account located right above Inbox and select properties.

Go to the Servers tab and check-mark the box down at the bottom that says "My server requires authentication". Press OK and you should be set.

 

2. In Outlook 2003

 Go up to top to Tools > Email Accounts.

Select View or Change existing email accounts and press Next.

Select your email account and press Change.

Click on More Settings located near the lower bottom-right of the next window and go to the Outgoing Server tab. Check-mark the option that says "My outgoing server (SMTP) requires authentication". Leave "Use same settings as my incoming mail server" check-marked. You should be good to go!

 

3. Outlook 2007

Go to Tools (located at the top of Outlook 2007) > Account Settings...

Select your email account (located in the main window) and than press Change.

Click on More Settings located near the lower bottom-right of the next window and go to the Outgoing Server tab. Check-mark the option that says "My outgoing server (SMTP) requires authentication". Leave "Use same settings as my incoming mail server" check-marked. You should be good to go!

 

 

 4. In Outlook 2010 and above.

Go to file located in the top left-hand corner.

Click on Account Settings and than choose Account Settings again.

Select your email account and press Change.

Click on the button called More Settings... in the lower right-hand corner and go to the Outgoing Server tab. Check-mark the option that says "My Outgoing Mail server requires authentication". Press OK and you should be set!

 

 5. In Windows Live Mail

 Open Outlook and go to the left hand-side and right-click on your email account located right above Inbox and select properties.

Go to the Servers tab and check-mark the box down at the bottom that says "My server requires authentication". Press OK and you should be set.